Frequently Asked Questions
What sectors within hospitality do you serve?
We serve a wide range of sectors, including hotels, resorts, spas, restaurants, bakeries, caterers, inns, convention centers, water parks, corporate offices, co-working spaces, and more.
Can I place bulkorders online?
Yes, our online portal, thearomadepot.com, is designed specifically for B2B clients. We ensure the best offers are clearly listed for bulk orders.
Do you offer custom formulations or product development?
Absolutely. We specialize in custom formulations tailored to meet your specific requirements. Please reach out to our sales team to discuss your project and explore personalized solutions.
What payment options do you accept?
We accept multiple payment methods, including credit cards, UPI, and wallets.
Can I set up a subscription account for recurring purchases?
Yes, a subscription-based model is in development. It will enable corporate accounts to manage recurring or large-volume orders with ease, offering bulk pricing and personalized services.
How long does it take to process an order?
Orders are typically processed within 5-7 business days. Bulk or custom orders may require additional time depending on product availability and manufacturing needs.
Do you offer product samples?
Yes, we provide samples for most of our products, allowing you to evaluate their quality before placing a larger order.
Can I request a quote before placing an order?
Yes, we provide formal quotes for all our products. Simply contact our sales team with the necessary product details and quantities, and we’ll promptly deliver a detailed quote.
Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on the destination. Please refer to our shipping policy for more information.
What are your lead times for large-volume orders?
Lead times depend on the size and complexity of the order. Upon placing your order, we will provide an estimated delivery schedule. For urgent needs, feel free to contact us to discuss expedited options.
Can I track my order?
Yes, once your order is shipped, you will receive tracking information to monitor the shipment’s progress.
Are there minimum order quantities (MOQs)?
Yes, certain products may have minimum order quantities, which will be indicated on the product page. You can also inquire with our sales team for further details.
Do you offer white labeling or private labeling services?
Yes, we provide both white-label and private-label services to help you create and brand your own product line.
What is your return policy for B2B orders?
Due to the nature of our products, most items are non-returnable unless explicitly stated otherwise.
How can I become a distributor or reseller?
If you're interested in becoming a distributor or reseller, please contact our business development team to explore partnership opportunities.
Can you manage custom packaging and labelling?
Yes, we offer custom packaging and labelling for bulk orders, ensuring alignment with your brand's specifications.
How do you handle order dispatch?
We work with reputable courier services such as Delhivery, Gati, Maruti, and Professional Couriers. The choice of courier depends on factors like order volume, delivery location, and specific requirements.
How can I contact your B2B sales team?
You can reach our B2B sales team via email, phone, or through the inquiry form on our website. We’re available to answer any questions about our products and services.
What are your delivery charges?
Delivery charges are based on order size and location. In some cases, delivery may be free, while other orders may incur a shipping fee. Specific details will be confirmed with your order.
What are your top-selling products?
Our top-selling products include Aroma Oils, Air Fresheners, and Floor Fragrances. We would be happy to recommend specific products based on your preferences.
What is the shelf life of your products?
Our products typically have a shelf life of 1 to 3 years. However, storage conditions such as humidity, exposure to heat, and sunlight can affect their longevity.
Do you offer a loyalty program?
We are in the process of launching a loyalty program that will reward you with points for every purchase, redeemable for exclusive gifts. Stay tuned for more information.
What ingredients do you use in your fragrances?
We blend natural raw materials with modern aroma molecules, following a proud family tradition of 170 years. All of our products are vegan and cruelty-free, upholding the highest standards of ethical perfumery.
Which brands are available at The Aroma Depot?
We offer a diverse array of brands, including Vedique™, Vedizer® Labs, Sugandhco®, Perfumista®, Vedantika®, Vedika®, MetaScent®, and ScentPlay®. Each has its own distinct story and philosophy, providing unique experiences.
How can I contact customer support?
For customer support, you can email us at cs.indiasales[at]thearomadepot.com or call 88810 VEDIC (83342). We’re available Monday to Saturday from 11 AM to 6 PM.
What sets your offerings apart from other brands?
With over 170 years of expertise in perfumery, The Aroma Depot offers fragrances that are both unique and enduring. We incorporate rare, natural ingredients, meticulously crafted through time-honored techniques from India’s rich traditions. Our scents balance innovation with cultural authenticity, delivering a refined and memorable olfactory experience.
What is the history of The Aroma Depot?
The Aroma Depot was founded by master perfumer Vishesh Vijayvergiya, who identified a gap in the hospitality industry: the under utilization of scent to elevate guest experiences. As a pioneer in thisfield, Vishesh introduced innovative solutions like Water Fountain Fragrance, Floor Fragrance, and Signature Scents, helping hotels across India transformtheir environments through scent. Today, The Aroma Depot is a leader in providing custom fragrance solutions for the hospitality industry.
Are your fragrances vegan?
Yes, our fragrances are vegan, paraben-free, and cruelty-free, using naturally derived ingredients.
How should I store my fragrances?
To preserve the quality and longevity of your perfumes and attars, store them in a cool, dry place away from moisture, light, and heat.